Customer Service
General Order Information
- This web site is intended for use by the general public and carries Salvation Army books, wearing apparel, recordings and sheet music.
- MasterCard, Visa and Discover can be used to pay for items and residential delivery is available.
Check out shop.salvationarmy.org
- Please provide your name, item description, product numbers and contact phone number. ALL INCOMPLETE ORDERS MAY BE RETURNED WOUTHOUT PROCESSING and orders with missing product numbers may be assessed an additional $1 per missing stock number item. Product information is provided online at www.satradecentral.org for your convenience.
- If using e-mail, for your own protection DO NOT include any credit card information.
- In addition, please DO NOT E-MAIL "Trade Central" or individual staff members when placing orders. The "usorders@usc.salvationarmy.org" e-mail address has been specifically created as an order point to ensure that orders are not missed or delayed due to staff absences.
Send Email
800.937.8896
- If picking up large orders, call Trade Central at 800.937.8896 to arrange pick-up time(s). Please allow enough time for drop ship items to be processed and shipped to Trade Central.
RETURNS & EXCHANGES
ONLINE RETURNS FORM
ALTERNATE RETURN FORM
- All merchandise returns and/or exchanges need to be done within 30 days from the date of the invoice and include a copy of the invoice and/or picking ticket. Completion of the form below is also required.
- Discontinued Products: Products marked as discontinued are items that will no longer be carried in Trade Central inventory. Discontinued products are limited in quantity and are not eligible for return or exchange.
- If your merchandise is returned without the invoice or picking ticket, or outside of the 30-day window, it will be returned to you and applicable shipping charges applied to your account.
- Returns will not be accepted on special orders, altered or custom tailored uniform items, or sale items.
- All returned merchandise must be in salable condition and have the tags still attached.
TRADE CENTRAL MUST BE NOTIFIED WITHIN FIVE DAYS UPON RECEIPT OF DAMAGED ITEMS. IN THIS CASE IT IS ALSO IMPORTANT TO SAVE THE BOX(ES) IN WHICH THE ITEMS WERE SHIPPED.
*** SHIPPING OPTIONS ***
- Orders placed before Noon CST will typically ship on the same business day
- This delivery service is a viable option for packages shipped outside the continental United States (Hawaii & Pacific Islands and Alaska).
- Includes tracking for online retail purchases.
- Includes up to $50 of insurance for most shipments (restrictions apply).
- 1-3 Business days for delivery.
- Delivery can be made to PO boxes through this option.
- 3 business days plus 1-2 business days for processing (continental United States).
- Contact Trade Central Customer Service for Alaska and Hawaii shipping charges street addresses must be provided. UPS cannot ship to PO boxes additional charges will be assessed for Saturday and residential deliveries.
- 2 business days plus 1-2 business days for processing (continental United States).
- Contact Trade Central Customer Service for Alaska and Hawaii shipping charges street addresses must be provided. UPS cannot ship to PO boxes additional charges will be assessed for Saturday and residential deliveries
- 1 business day plus 1 business day for processing IF received by 12 noon Central Time (CT) - (continental United States).
- Contact TRADE CENTRAL Customer Service for Alaska and Hawaii & Pacific Islands shipping charges.
- Street addresses must be provided. UPS cannot ship to PO boxes additional charges will be assessed for Saturday and residential deliveries.
- 1-5 business days plus 1-2 business days for processing (continental United States).
- 4+ business days to Alaska and Hawaii & Pacific Islands plus 1-2 business days for processing street addresses must be provided. UPS cannot ship to PO boxes.
- Additional charges will be assessed for Saturday and residential deliveries.
- Trade Central has several items that fall under the drop ship category. These items are available at a discounted price but still ordered through TRADE CENTRAL. They are then either shipped directly to the customer or to TRADE CENTRAL for pre-arranged pick-up. TRADE CENTRAL does not normally stock drop ship items in-house so your operating unit will save money by utilizing this service.
- Drop shipped goods will carry their own shipping & handling costs which will be applied at time of invoicing
- Few exceptions are items that are stocked at Trade Central for emergency purchases only. However, please be aware that these items have been assessed a premium in-house stock price and are only available for purchase in small, limited quantities. Also, please allow extra processing time when ordering.
- 1-2 business days for processing
- PLEASE CALL AHEAD TO ENSURE MERCHANDISE IS AVAILABLE FOR PICK-UP
- Shipping costs are based on the amount you order. The charges shown below are for individual Salvation Army operating units only. Delivery to additional addresses is not available.
*** RUSH ORDERS ***
- Rush orders cannot be accepted via the Trade Central web site. Call TRADE CENTRAL Customer Service at 800.937.8896 for this special request. However, please note that there will be a $25.00 additional charge for this service and does not include any merchandise, postage or handling charges.