The following policies and procedures have been developed by The Salvation Army Trade Central. All prices listed on order forms are subject to change without notice, and listed policies and procedures are subject to change upon the discretion of Trade Central.
 

General Order Information
Returns
Shipping Options and Information

GENERAL ORDER INFORMATION

There are four different ways to place an order

Using shop.salvationarmy.org

  • This web site is intended for use by the general public and carries Salvation Army books, recordings and sheet music.
  • MasterCard, Visa and Discover can be used to pay for items and residential delivery is available.

Using E-mail or Phone

  • Please provide your name, item description, product numbers and contact phone number. ALL INCOMPLETE ORDERS MAY BE RETURNED WOUTHOUT PROCESSING and orders with missing product numbers may be assessed an additional $1 per missing stock number item. Product information is provided online at www.shop.salvationarmy.org for your convenience.
  • If using e-mail, for your own protection DO NOT include any credit card information.
  • In addition, please DO NOT E-MAIL "Trade Central" or individual staff members when placing orders. The "usorders@usc.salvationarmy.org" e-mail address has been specifically created as an order point to ensure that orders are not missed or delayed due to staff absences.

Pick-Ups

  • If picking up large orders, call Trade Central at 800.937.8896 to arrange pick-up time(s). Please allow enough time for drop ship items to be processed and shipped to Trade Central.
 

RETURNS & EXCHANGES

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Normal Returns:

Online returns form
  • All merchandise returns and/or exchanges need to be done within 30 days from the date of the invoice and include a copy of the invoice and/or picking ticket. Completion of a return form is also required.
  • Alternate Return form

Please Note:

  • Special permission and authorization must first be obtained before returning any merchandise outside the normal 30-day return window. Please contact TRADE CENTRAL Customer Service at 800.937.8896.
  • If your merchandise is returned without the invoice or picking ticket, or outside of the 30-day window without proper authorization, it will be returned to you and applicable shipping charges applied to your account.
  • Returns will not be accepted on discontinued items, special orders, altered or custom tailored uniform items, or sale items.
  • All returned merchandise must be in salable condition.

TRADE CENTRAL must be notified within five days upon receipt of damaged items. In this case it is also important to save the box(es) in which the items were shipped.

 

Shipping Times

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  • Orders placed before Noon CST will typically ship on the same business day

*** SHIPPING OPTIONS ***

USPS Priority (United States Postal Service)

  • This delivery service is a viable option for packages shipped outside the continental United States (Hawaii & Pacific Islands and Alaska)
  • Includes tracking for online retail purchases
  • Includes up to $50 of insurance for most shipments (restrictions apply)
  • 1-3 Business days for delivery
  • Delivery can be made to PO boxes through this option

UPS THIRD DAY SELECT

  • 3 business days plus 1-2 business days for processing (continental United States)
  • Contact Trade Central Customer Service for Alaska and Hawaii shipping charges street addresses must be provided. UPS cannot ship to PO boxes additional charges will be assessed for Saturday and residential deliveries

UPS SECOND DAY

  • 2 business days plus 1-2 business days for processing (continental United States)
  • Contact Trade Central Customer Service for Alaska and Hawaii shipping charges street addresses must be provided. UPS cannot ship to PO boxes additional charges will be assessed for Saturday and residential deliveries

UPS NEXT DAY (DELIVERY BY 10:30 a.m.)

  • 1 business day plus 1 business day for processing IF received by 12 noon Central Time (CT) - (continental United States)
  • Contact TRADE CENTRAL Customer Service for Alaska and Hawaii & Pacific Islands shipping charges
  • Street addresses must be provided. UPS cannot ship to PO boxes additional charges will be assessed for Saturday and residential deliveries

STANDARD UPS GROUND

  • 1-5 business days plus 1-2 business days for processing (continental United States)
  • 4+ business days to Alaska and Hawaii & Pacific Islands plus 1-2 business days for processing street addresses must be provided. UPS cannot ship to PO boxes.
  • Additional charges will be assessed for Saturday and residential deliveries

PICK-UP

  • 1-2 business days for processing
  • PLEASE CALL AHEAD TO ENSURE MERCHANDISE IS AVAILABLE FOR PICK-UP
  • Shipping costs are based on the amount you order.

*** RUSH ORDERS ***

  • Rush orders cannot be accepted via the Trade Central web site. Call TRADE CENTRAL Customer Service at 800.937.8896 for this special request. However, please note that there will be a $25.00 additional charge for this service and does not include any merchandise, postage or handling charges.